Refund and Return Policy

Thank you for shopping at Ramp-shop.sbs. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [insert contact information] to request a Return Merchandise Authorization (RMA) number.
  2. Clearly write the RMA number on the outside of the package.
  3. Ship the item to the address provided by our customer support team.

Please note that returns without an RMA number may not be processed.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions:

  • If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact information] and send your item to the address provided by our customer support team.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items
  • Health and personal care items (if the seal has been broken)

7. Damaged Items

If you receive a damaged item, please contact us immediately at [insert contact information] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or a refund.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [insert contact information].

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [insert contact information].